BPO & Call Center Services

Overview

State-of-the-art International Customer Contact Center

Outsourcing centers strategically throughout the globe

Operations in Vancouver, California, Ottawa, Auckland, Islamabad & New Delhi

24x7 Inbound & Outbound Customer Support Services



Service Levels:

To exceed customer expectations & industry standards at each customer touch point

Technical Support Services

Inbound / Outbound calls, Chat, E-Mail Management & IP Fax services

State-of-the-art, IVR, automatic call distribution, computer telephony & multimedia based systems

North American Operations Team & Trainers

US Based Project Management and Client Services

Extensive cultural , accent and customer services training

Highly proficient English language skills

Highly skilled agent based- MCSE, CCNA certifications

Neutral Accents

Infrastructure

• Fiber Optic Submarine cable with 100% Redundancy

• 24x7 Satellite Link up

• Workstations facilitating voice, Chat, video & e-mail

• Carrier Grade Technology Platforms

• Each station possesses a capacity of 20k per voice channel

• Highly Redundant System Setup

• US NOC in Florida provides 100% data security & uptime   requirements